One completed response = one credit
Characters are not credits. We count the completed response and record the actual tokens used with it.
Clear plans that grow with your store
Start free and know exactly how many messages and tokens you receive—without surprise usage charges.
Start Free now. Contact us on WhatsApp to discuss paid-plan activation and payment. Online checkout is currently unavailable.
Limited time: 2× messages
Free
For trying it out and small projects
Free
Start free- 600 message credits / month (was 300, limited time)
- 2,400,000 tokens / month
- Up to 4,000 response tokens
- 10 requests per minute
- 1 AI agent
- 10 knowledge documents
- 50 MB storage
- Up to 10 MB per file
- 1,000 conversations
- All channels (WhatsApp, Telegram, Instagram, Website)
Most popular
Professional
For stores and growing businesses
99 Saudi riyals monthly
Subscribe to Professional on WhatsApp- Everything in Free, plus:
- 5,000 message credits / month
- 20,000,000 tokens / month
- Up to 4,000 response tokens
- 60 requests per minute
- 10 AI agents
- 100 knowledge documents
- 1 GB storage
- Up to 25 MB per file
- 50,000 conversations
- Advanced analytics
- API access
- Remove Hala Agent branding
Enterprise
For large teams and high conversation volume
299 Saudi riyals monthly
Subscribe to Enterprise on WhatsApp- Everything in Pro, plus:
- 50,000 message credits / month
- Unlimited tokens
- Up to 8,000 response tokens
- 300 requests per minute
- 100 AI agents
- 1,000 knowledge documents
- 10 GB storage
- Up to 100 MB per file
- 500,000 conversations
- Advanced analytics
- API access
- Priority support
- Full white label: no Hala Agent branding
Transparent usage
How is usage calculated?
One credit is one completed conversation turn: a customer sends a message and Hala Agent successfully completes its response.
Tokens cover the full context
The question, conversation history, store knowledge, and generated response all count toward monthly token usage.
A practical estimate, not a guarantee
For Free and Professional, the monthly pool averages 4,000 tokens per credit—about 10,000–12,000 Arabic characters or 16,000–18,000 English characters, including spaces and punctuation. This is an estimate, not a guaranteed per-message allocation.
No surprise overage bill
When a message or token limit is reached, usage pauses until renewal or upgrade; automatic overage fees are not added.
From plan to first answer
How do you get started?
- 1
Choose your plan
Start Free now, or contact us on WhatsApp to discuss paid-plan requirements and payment.
- 2
Connect knowledge and channels
Add products, policies, and documents, then enable the channels your customers use.
- 3
Monitor and improve
Track conversations, usage, and knowledge gaps from one dashboard.
Every limit in one place
Monthly limits stay monthly, even with yearly billing.
| Feature | Free | Professional | Enterprise |
|---|---|---|---|
| Monthly message credits | 600 | 5,000 | 50,000 |
| Monthly tokens | 2,400,000 | 20,000,000 | Unlimited |
| Maximum response tokens | 4,000 | 4,000 | 8,000 |
| Requests per minute | 10 | 60 | 300 |
| Agents | 1 | 10 | 100 |
| Documents | 10 | 100 | 1,000 |
| Storage | 50 MB | 1 GB | 10 GB |
| Maximum upload | 10 MB | 25 MB | 100 MB |
| Conversations | 1,000 | 50,000 | 500,000 |
| API access | Not included | Included | Included |
| Advanced analytics | Not included | Included | Included |
| Remove branding | Not included | Included | Included |
| Custom models | Not included | Not included | Included |
| Priority support | Not included | Not included | Included |
Questions before subscribing
What does one credit mean?
One credit is one successfully completed conversation turn: a customer message and a completed Hala Agent response.
How are tokens counted?
We count the actual prompt, conversation history, retrieved store knowledge, and response. Long conversations can therefore use the token pool before all message credits are used.
How many characters equal one credit?
There is no fixed conversion. As an estimate only, 4,000 tokens are about 10,000–12,000 Arabic characters or 16,000–18,000 English characters, including spaces and punctuation.
Does annual billing change monthly limits?
The displayed message and token limits are monthly, including for annual plans. Contact us on WhatsApp to confirm payment and activation arrangements before subscribing. Online checkout is currently unavailable.
What happens when I reach a limit?
Usage stops at the limit with no overage fee or surprise invoice. You can wait for the monthly renewal or contact us on WhatsApp to discuss upgrade options.
Which channels can I connect?
You can use web chat, WhatsApp, Telegram, and Instagram. Responses draw from the same plan balance.
When can I upgrade, and what happens to existing resources?
Free is available now. Contact us on WhatsApp to discuss upgrade requirements and payment. Existing resources stay in place when your plan changes. Online checkout is currently unavailable.
Why Hala Agent?
Delight customers while Hala Agent handles the repetition
More than a chatbot assembling plausible text: an Arabic-first agent that knows your store, its boundaries, and when your team should step in.
Arabic from the ground up, not a hurried translation layer
Checks your products, policies, and shipping information before answering
Does not guess when uncertain; clearly says the answer is absent from your sources
Meets customers on WhatsApp, web, Telegram, and Instagram
Generous plans with clear limits and no surprise usage fees