WhatsApp Store Solution
A WhatsApp chatbot that answers from your store knowledge
Turn WhatsApp from daily pressure into an organized support channel. Hala Agent answers repeated customer questions in Arabic, helps with products and policies, and hands off cases that need a person.
Your customer channel in one support flow
24/7
Instant replies outside working hours
Handoff
Structured escalation when needed
Capabilities
WhatsApp use cases it reduces
Pre-purchase questions
Answer availability, sizes, product links, and delivery policy before the sale is lost.
Post-purchase support
Help with where-is-my-order, tracking, returns, and exchanges from approved knowledge.
Smart human handoff
When a teammate is needed, they receive the customer context and conversation summary.
Launch Path
How to start without chaos
The goal is not just to publish a bot quickly, but to launch an agent that knows when to answer and when to stop.
Map repeated WhatsApp questions
Review your last 100 messages and identify what can be answered from store data.
Train on trusted sources
Add products, policies, shipping, returns, and approved support links.
Set escalation rules
Decide when the agent answers and when it hands the conversation to your team.
Measure the impact
Track covered questions, response speed, and the gaps that need better knowledge.
Support Upgrade
Saved reply vs WhatsApp agent
Manual saved replies
Responses adapt to the question and source material
WhatsApp is separate from store knowledge
One answer layer uses products, policies, and orders
Messages pile up after hours
Automated answers with escalation for sensitive cases
Related Guides
WhatsApp guides for stores
FAQ
Frequently Asked Questions
Is a WhatsApp chatbot right for every store?
It is most useful when customers repeatedly ask about products, orders, shipping, or returns on WhatsApp. Very small stores can start by organizing FAQs first.
Does it send random marketing messages?
No. WhatsApp should be configured with customer consent and template rules in mind. Hala Agent focuses on useful service replies, not spam.
Can the same agent work on my website?
Yes. The strongest setup uses the same agent on WhatsApp and website chat so customers get consistent answers from one knowledge base.
How do I calculate ROI?
Compare saved repetitive support hours, faster response time, and recovered sales opportunities from quicker answers.
Let WhatsApp answer faster from your store knowledge
Start with repeated questions, then add order workflows and human handoff for cases that need judgment.