Understands your business. Answers your way. Learns fast!
An Arabic customer-service agent that answers from your store data, not guesses
Connect your Salla store knowledge with WhatsApp, your website, and Instagram. Hala Agent reads products, policies, and shipping information, answers in the right tone, and says clearly when your sources do not contain an answer.
No credit card required - start with a real store scenario in minutes
Seamlessly integrates with your current tools
From first question to sourced answer, one operating flow
Instead of a generic bot that needs long scripted flows, Hala Agent grounds answers in the store data and sales channels your team already uses.
Connect store and channels
Bring your Salla store together with WhatsApp, your website, and Instagram so the agent sees customer context everywhere.
Answers from your data
Products, FAQs, return policy, and shipping information become trusted answer sources instead of generic replies.
Clear shipping and return replies
Shipping, exchange, and return questions get clear answers from store policy—or an explicit response when the information is missing.
Clear answer boundaries
When store knowledge is insufficient, the agent stops instead of guessing and preserves the conversation for review.
How it works inside a real store
A short setup, then testing with actual customer questions before launch
Connect the store and channels
Start with your Salla store, then add WhatsApp, website chat, and Instagram as needed.
Add products and policies
Load FAQs, product pages, return rules, shipping information, and support policies.
Test with Saudi buyer prompts
Try questions like what is your return policy, how does shipping work, and which size should I pick.
Launch with clear answer rules
Decide when the agent answers from knowledge and when it says the information is unavailable instead of guessing.
Connect the store and channels
Start with your Salla store, then add WhatsApp, website chat, and Instagram as needed.
Add products and policies
Load FAQs, product pages, return rules, shipping information, and support policies.
Test with Saudi buyer prompts
Try questions like what is your return policy, how does shipping work, and which size should I pick.
Launch with clear answer rules
Decide when the agent answers from knowledge and when it says the information is unavailable instead of guessing.
Store use cases
The repeated conversations Hala Agent takes off your team
Product questions before purchase
- • Answer from product descriptions and stock
- • Suggest sizes or alternatives within policy
- • Preserve complex-question context for team review
Shipping questions
- • Replies from published shipping policy
- • Answers from published shipping data and policy
- • Clear next steps when delivery is late
Post-purchase WhatsApp
- • On-demand shipping answers
- • Return and exchange answers
- • Less repetitive manual messaging
Instagram DMs
- • Reply to DMs from store data
- • Send the right product link
- • One agent and one brain across channels
What should be ready before you announce launch?
WhatsApp, website chat, and Instagram feed one operating workspace instead of splitting the team.
Replies use products, policies, and shipping information rather than broad AI answers.
The agent answers when it knows and says when no reliable source is available.
Conversation history preserves the question and answer sources for review.
Why Hala Agent?
Delight customers while Hala Agent handles the repetition
More than a chatbot assembling plausible text: an Arabic-first agent that knows your store, its boundaries, and when your team should step in.
Arabic from the ground up, not a hurried translation layer
Checks your products, policies, and shipping information before answering
Does not guess when uncertain; clearly says the answer is absent from your sources
Meets customers on WhatsApp, web, Telegram, and Instagram
Generous plans with clear limits and no surprise usage fees
Security
Controls that matter before any agent replies to customers
- • Replies are grounded in defined store knowledge sources
- • Sensitive cases stay within answer boundaries instead of triggering an automatic decision
- • Tenant data isolation prevents one store's knowledge from mixing with another
- • Conversation history helps review quality and close knowledge gaps
Clear sources
Know where answers came from
Team Permissions
Access roles for support teams
Handoff Rules
Escalate unclear or sensitive cases
Quality Review
Learn from unanswered questions
FAQ
Frequently Asked Questions
What is Hala Agent?
Hala Agent is an AI-powered platform that helps businesses build smart chat agents to handle customer inquiries, support requests, and conversations across websites and messaging channels—automatically and in real time.
Do I need technical skills to use Hala Agent?
No. Hala Agent is designed to be user-friendly. You can create and manage agents, configure responses, and embed the chat widget on your website without coding. For advanced use cases, developers can also use APIs and integrations.
How do I add the chat widget to my website?
After creating an agent, you can generate a widget key and copy the provided JavaScript snippet. Simply paste it into your website's HTML before the closing body tag, and the chat bubble will appear instantly.
Can I customize my agent's behavior and appearance?
Yes. You can customize the agent's responses, tone, and knowledge base, as well as the widget's position, theme, and branding to match your website's design.
Is my data secure with Hala Agent?
Absolutely. Hala Agent follows best practices for security and data protection. Conversations and configuration data are handled securely, and access to agents and widgets is controlled through keys and domain restrictions.
Can I use Hala Agent on multiple websites or channels?
Yes. You can create multiple agents and deploy them on different websites or channels, each with its own configuration, widget key, and behavior tailored to your business needs.
Let your first agent answer from real store data today
Start with a simple scenario: product, shipping, and return-policy questions. Add WhatsApp and Instagram when you are ready.